Refund and Returns Policy

Overview

When Refunds Apply
Refunds are available before you redeem your coupon, and after redemption only if the subscription is demonstrably non-functional through no fault of your own (for example, the coupon is invalid or already used at the time of delivery).

Non-Refundable Cases

• The coupon has been successfully redeemed and the subscription is active and working.
• You purchased the wrong plan and redeemed it before contacting us.
• Change of mind after activation.
• Issues caused by the vendor’s own service after successful activation (e.g. a later outage on their platform) — these are covered by the vendor’s own terms, not ours.

How to Request a Refund
Message us on WhatsApp at {{WHATSAPP_NUMBER}} with your order reference and a description of the issue, within 24 hours of receiving your coupon wherever possible.

Processing Time
Approved refunds are processed within {{CONFIRM: e.g. “5-7 business days”}} to your original payment method.

Exceptions: Coupons vs Credits
Coupon-activated products (the majority of our catalog) follow the policy above. Cloud credit products (AWS, Render, Datadog, etc.) may have different vendor-side terms once credits are applied to your account — check the specific product page for any product-specific exceptions.